1. Introduction
Welcome to Kakatop (the “Platform”). Kakatop is a global platform providing fast, secure, and competitively priced digital game top-up and virtual goods delivery services.
By accessing, browsing, or using the Platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service (the “Terms”). If you do not agree with any part of these Terms, please discontinue use of the Platform and its services immediately.
2. Eligibility and Account Management
2.1 Eligibility
You must be at least 18 years old, or have the consent and supervision of a parent or legal guardian, to use the Platform.
2.2 Account Information
You agree to:
- Provide accurate, complete, and up-to-date registration and order information;
- Promptly update such information when necessary;
- Refrain from impersonating any person or providing false information.
2.3 Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.
You must notify the Platform immediately of any unauthorized use of your account or any security breach.
2.4 Account Restrictions
The Platform reserves the right to suspend, restrict, or terminate any account involved in:
- Fraudulent transactions;
- Money laundering, stolen payment methods, or other illegal activities;
- Abuse of the Platform’s services;
- Violations of these Terms or applicable laws and regulations.
3. Services
The Platform provides digital top-up services for various online and mobile games, including but not limited to:
- Game credits;
- In-game currencies;
- Virtual items;
- Game account top-ups;
- Other digital entertainment products.
All products offered through the Platform are digital products. No physical goods are shipped.
Upon successful processing, the purchased virtual goods or credits will be delivered directly to the designated game account.
4. Order Processing and Delivery
4.1 Order Processing
Most orders are processed automatically and delivered immediately after successful payment verification.
4.2 Delays
Order processing may occasionally be delayed due to:
- Game publisher or server issues;
- Payment provider reviews;
- Network or system interruptions;
- High transaction volumes;
- Force majeure events or circumstances beyond our control.
4.3 User Responsibility
Users are solely responsible for ensuring the accuracy of all information submitted, including:
- Player ID;
- Server;
- Region;
- Game title;
- Any other information required for top-up processing.
The Platform shall not be liable for losses resulting from incorrect information provided by the user.
4.4 Completion of Delivery
An order shall be deemed successfully delivered once the purchased credits, virtual goods, or services have been credited to the designated game account.
5. Refund and Return Policy
Last Updated: June 2026
5.1 Policy Overview
This Refund and Return Policy applies to all digital products and services purchased through Kakatop.
As the Platform provides digital goods only (including game top-ups, virtual currencies, and in-game items), all deliveries are typically irreversible once successfully completed. Therefore, special refund rules apply.
5.2 General Principles
- All successfully delivered digital products are generally non-refundable and non-returnable;
- Users must ensure all order details (such as Player ID, server, region, etc.) are correct before placing an order;
- Once an order is completed and successfully credited to the game account, the transaction is considered final.
5.3 Eligible Refund Cases
Refunds may be considered in the following situations:
- Payment completed but top-up failed;
- The product was not delivered within a reasonable timeframe;
- Order failure due to system or platform issues;
- Duplicate charges or duplicate orders;
- Refunds required by applicable laws or payment provider regulations.
5.4 Non-Refundable Cases
Refunds will generally not be granted in the following cases:
- Incorrect game account information provided by the user;
- The product has already been successfully delivered;
- Personal reasons such as change of mind or accidental purchase;
- Restrictions imposed by the game publisher;
- User violation of platform terms or fraudulent activity;
- Issues caused by third-party platforms (e.g., game publishers or payment providers).
5.5 Return Policy
As all products are digital in nature:
- No physical goods are shipped;
- Returns are not applicable;
- Delivered digital content cannot be retrieved, reversed, or canceled.
5.6 Refund Request Process
To request a refund, users must contact customer support and provide:
- Order number
- Payment proof
- Description of the issue
- Screenshots or supporting evidence (if available)
All requests will be reviewed, and a response will be provided within a reasonable timeframe.
5.7 Refund Processing Time
- Review time: 1-3 business days
- Refund processing time: 3-10 business days depending on the payment method
5.8 Special Notes
In cases involving fraud prevention checks, risk control review, or requirements from payment providers, refund processing times may be extended.
5.9 Policy Updates
Kakatop reserves the right to update or modify this policy at any time. Any changes will be published on the Platform and become effective immediately.
Continued use of the Platform constitutes acceptance of the updated Refund and Return Policy.
6. User Conduct
Users shall not:
- Engage in fraudulent, illegal, or money laundering activities;
- Use stolen or unauthorized payment methods;
- Conduct cash-out or card abuse transactions;
- Interfere with, attack, or exploit the Platform’s systems;
- Distribute malicious software or harmful code;
- Provide false identity or transaction information;
- Violate any applicable laws or regulations.
The Platform reserves the right to take appropriate actions, including:
- Cancelling orders;
- Suspending or terminating accounts;
- Refusing service;
- Reporting unlawful activities to relevant authorities.
7. Intellectual Property
All content available on the Platform, including but not limited to:
- Website design;
- Text;
- Graphics;
- Logos;
- Trademarks;
- Software;
is protected by intellectual property laws and remains the property of Kakatop or its licensors.
No content may be copied, reproduced, modified, distributed, sold, or otherwise used without prior written authorization.
8. Limitation of Liability
To the fullest extent permitted by law, the Platform shall not be liable for:
- Indirect damages;
- Loss of profits;
- Loss of data;
- Loss of goodwill;
- Interruptions caused by third-party service providers;
- Game publisher outages or restrictions;
- Payment processor delays;
- Network failures;
- Force majeure events.
In any event, the Platform’s total liability shall not exceed the amount actually paid by the user for the relevant order.
9. Privacy and Data Protection
The Platform values user privacy and processes personal information in accordance with applicable laws and regulations.
By using the Platform, you consent to the collection and processing of information for purposes including:
- Transaction processing;
- Identity verification;
- Risk management and fraud prevention;
- Compliance with legal and regulatory obligations;
- Service improvement and optimization.
For further details, please refer to our Privacy Policy.
10. Amendments to These Terms
The Platform reserves the right to modify these Terms at any time to reflect business, operational, legal, or regulatory changes.
Updated versions will be published on the Platform with a revised effective date.
Continued use of the Platform after such updates constitutes acceptance of the revised Terms.
11. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates, without regard to conflict of law principles.
Any dispute arising out of or relating to these Terms or the use of the Platform shall first be resolved through good-faith negotiations between the parties.
If such negotiations fail, the dispute shall be submitted to the courts of the United Arab Emirates having competent jurisdiction.
12. Company Information
Kakatop is owned and operated by Nexora Portal L.L.C-FZ.
Nexora Portal L.L.C-FZ is a free zone company duly incorporated and existing under the laws of the United Arab Emirates and is responsible for the operation of the Platform, customer support, payment processing, risk management, and related business activities.
If you have any questions regarding these Terms or the Platform’s services, please contact us through the customer support channels published on the Platform.